1. Products that are eligible for return, can be returned within 3 days of receiving the merchandise.Eligible products will be visible on our product screens under shipping .
2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code within 2 hours of receiving your order.
3Not all products are eligible for returns. Pleaseunderstand which products are eligible for returns before purchasing.
4. The zoogadi.com Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
5. Once your return has been authorized, we'd be happy to process your refund. You can choose to receive the refund in the form of store credit, which will reflect in your zoogadi.com wallet account within 24 working hours from when the product is picked up by our courier partner. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
6. We aim to process all returns within 7 day. If you have any questions about your return, feel free to reach out to zoogadi.comCare team at firstname.lastname@example.org